Privacy Policy PowerCuci — Malaysia Player Data Protection

01 Introduction and Scope of the Privacy Policy

Powercuci ("we", "Platform") is fully committed to protecting the privacy and security of all users' personal data. This Privacy Policy clearly explains how we collect, process, store and protect your personal information when you use the powercuci platform — whether via our website, mobile app, or any other service channel we provide.

By registering an account or using any PowerCuci service, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document in full to understand your rights as a player. This policy applies to all users regardless of the access method used.

02 Types of Personal Data We Collect

Powercuci collects players' personal data through various touchpoints during platform use. The following are the categories of data we collect and the purposes for their collection:

In addition to data you provide directly, we also collect data automatically through cookie technology and session monitoring when you browse our platform. This data is used solely to improve the user experience and platform security.

• Data you provide voluntarily: Registration information, KYC details, support enquiries, and feedback you submit to us.
• Automatically collected data: Server logs, cookie data, device information, and usage patterns recorded while you use the platform.
• Data from third parties: In certain cases, we may receive information from identity verification providers or financial institutions for the purposes of payment verification and fraud prevention.

03 How We Use Your Data

Powercuci uses your personal data only for lawful and stated purposes. We do not process your data beyond the scope described in this document without first obtaining your additional consent.

• Account management: Registering and maintaining your account, including identity verification, password management, and account-related communications.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions conducted through our platform securely and accurately.
• Security and fraud prevention: Detecting and preventing suspicious activity, money laundering, account abuse, and unauthorised access to our systems.
• Service improvement: Analysing usage patterns to improve platform performance, enhance the user interface, and introduce more relevant new features.
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have given consent to receive such communications.
• Legal compliance: Fulfilling our obligations under applicable Malaysian law, including reporting requirements to relevant authorities where necessary.
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to players more efficiently based on your interaction history.

04 Data Sharing & Disclosure

Powercuci upholds the principle that your data belongs to you. We do not sell your personal data to any third party. However, there are limited situations where we may need to share your data with other parties, as described below:

• Trusted service providers: We share necessary data with payment providers, identity verification services, and technology partners that help us operate the platform. All such parties are bound by strict confidentiality agreements and may only process your data according to our instructions.
• Legal requirements: If we are required by law, court order, or a directive from a legitimate regulatory authority to disclose your data, we will do so. We will notify you of any such disclosure unless prohibited by law.
• Crime prevention: In cases involving suspected fraud, money laundering, or other criminal activity, we are entitled and obligated to report relevant information to the Royal Malaysia Police (PDRM) or the relevant authorities.
• Business transfers: In the event of a merger, acquisition, or sale of powercuci's business assets, user data may be transferred to the new entity. You will be notified in advance and given the option to opt out where applicable.

In all of the above circumstances, we ensure that data shared is kept to the minimum necessary and only for the specific purposes stated.

05 Data Security and Protection

Player data security is the aspect we take most seriously in powercuci operations. We invest in cutting-edge security infrastructure to ensure your data is always protected against any external or internal threats.

• Data encryption: All sensitive data is encrypted using AES-256 standards during storage and SSL/TLS during transmission. This includes your banking information, identity details, and transaction records.
• Layered access controls: Access to player data within our internal systems is strictly governed through multi-factor authentication and the principle of least privilege. Only staff with specific authorisation may access such data.
• Continuous monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any unusual activity or intrusion attempts. Any detected threats are acted upon immediately by our security team.
• Regular security audits: powercuci conducts regular security audits and penetration testing by independent security experts to ensure our systems maintain the highest level of protection at all times.
• Incident response: We have a clear incident response protocol. In the event of a data breach affecting players, we will notify the affected individuals within a reasonable timeframe and take immediate remediation steps.

06 Cookies and Tracking Technologies

Powercuci uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how players use our platform, such as the most frequently visited pages and page load times. This data is used for technical improvements.
• Functional cookies: Storing your personal preferences such as language, display theme, and display settings to provide a more personalised experience in future sessions.
• Analytics cookies: Helping us understand aggregate usage patterns for business analysis and product improvement purposes. This data cannot be linked to any individual's personal identity.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality or user experience of the PowerCuci platform.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and PowerCuci's internal policies, you have the following rights regarding your personal data. We fully respect these rights and will process each request within 14 business days:

To exercise any of the above rights, please contact the powercuci support team via live chat or email. We may need to verify your identity before processing your request to ensure the security of your data.

08 Data Retention Period

Powercuci retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The following are our data retention guidelines:

• Active account data: For as long as your account is active or while you continue using our services.
• Data after account closure: Financial transaction records and KYC documents are retained for a minimum of 7 years after account closure to meet Malaysia's legal compliance requirements.
• Communication logs: Customer support interaction records are retained for 3 years for quality control and dispute resolution purposes.
• Marketing data: Marketing communication preferences are retained until you withdraw your consent.
• Security data: Security logs and records of access attempts are retained for 2 years for security incident investigation purposes where necessary.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be personally linked to your identity.

09 Minor Player Protection

Powercuci is a platform strictly for users aged 18 and above. We take child protection extremely seriously and maintain a zero-tolerance policy against underage use of the platform.

• We do not intentionally collect personal data from individuals under the age of 18.
• Age verification is conducted during registration and KYC checks to ensure players meet the minimum age requirement.
• If we determine that a minor's personal data has been collected inadvertently, we will immediately delete that data and close the account in question.
• Parents or guardians who are concerned that their child may have registered an account on our platform are encouraged to contact our support team immediately.

10 Amendments to the Privacy Policy

Powercuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending a notification to your registered email address at least 7 days before changes take effect.
• Displaying a clear notice on our platform's home page about upcoming policy changes.
• In the case of highly material changes, we may require your explicit acknowledgement before you can continue using the platform.

Continued use of the powercuci platform after the effective date of any amendment will be considered your acceptance of the updated terms. If you disagree with the changes, please contact our support team to discuss your options.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the powercuci data protection team is ready to assist you.

• Privacy email: [email protected]
• Live chat: Available 24/7 via the chat icon at the bottom right corner of the platform
• Response time: We aim to respond to all privacy-related enquiries within 3 business days
• Support languages: Malay and English